Maintenance
Your manufacturer's warranty requires quarterly maintenance. We handle it.
Most homeowners don't know that skipping documented maintenance on their impact windows voids every manufacturer warranty they paid for. A single missed quarter can cost you thousands in recovery if something fails. Our three-tier maintenance program keeps your windows operating at spec — and your warranty valid for every year of coverage.
Schedule visits in our app. Technicians are dispatched automatically. The maintenance record that keeps your warranty valid lives in one place — yours.
Why this matters
The fine print that costs homeowners tens of thousands every year.
Warranties are conditional
Every major impact-window manufacturer requires documented service every three months — cleaning, hardware adjustment, track maintenance, operation checks. Skip a quarter, forfeit the warranty.
Harsh coastal environment
Salt air, tropical humidity, hurricane-season debris, and UV exposure wear hardware and seals faster in South Florida than anywhere else in the country. Maintenance is not optional here.
Public-record documentation
Manufacturers require proof — invoices, visit reports, certified service records. Our documentation satisfies every major manufacturer's audit requirements.
Four tiers
Pick the level that matches your home, your schedule, and how much of this you want to think about.
Tier 1
Basic Inspection
2 visits per year · Every 6 months
What's included
- Inspect operation & safety of all windows and doors
- Detailed report outlining any issues
- Warranty compliance verification
Tier 2
Standard Elite
2 visits per year · Every 6 months
What's included
- Everything in Basic Inspection
- Hardware maintenance & lubrication
- Track vacuuming & cleaning
- Minimum required to keep warranty valid
Tier 2
Standard Prestige
4 visits per year · Every 3 months
What's included
- Everything in Standard Elite
- Hardware maintenance & lubrication
- Track vacuuming & cleaning
- Minimum required to keep warranty valid
Tier 3
Elite Package
4 visits per year · Every 3 months
What's included
- Everything in Standard Prestige
- Interior & exterior window cleaning
- Hurricane season readiness check
- Priority scheduling
Not sure which tier fits your property?
What a visit looks like
Predictable, documented, and out of your way.
Scheduled in advance
Your quarterly visits are calendared a year out. You get email and text reminders 14 days, 7 days, and 24 hours before. No surprises, no last-minute calls.
On-site, uniformed
A two-person team arrives in a marked Infinite Windows truck. Our techs are W-2 employees, background-checked, and factory-trained — never subcontractors.
Methodical walk-through
Every window and door on the property is inspected, photographed, and tested. Hardware adjusted, tracks cleared, seals logged. Nothing skipped, nothing rushed.
Report before we leave
You get a digital PDF the same day — every unit photographed, every finding logged, repair estimates itemized. Filed in your client portal forever.
The documentation guarantee
If a manufacturer audits your warranty, we pass the audit.
Every visit we perform is logged with a timestamp, a tech signature, photographs of every unit, a summary of work performed, and a warranty-compliance statement. That package — the same one we'd submit in a warranty dispute — is stored in your client portal, accessible 24/7, archived for the lifetime of your installation.
If a claim ever arises and the manufacturer requests maintenance records, we deliver a complete, audit-ready file within 24 hours. Every client, every time. No exceptions.
Record retention
Lifetime of installation
Audit turnaround
Within 24 hours
Client portal access
24 / 7
Frequently asked
The questions every homeowner eventually asks.
Is quarterly maintenance really required by my warranty?
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Yes — and most homeowners don't know it. Every major impact-window manufacturer (ES Windows, Tecnoglass, Fleetwood, La Finestra, Oldcastle BuildingEnvelope, PGT, CGI, and others) requires documented service at intervals ranging from every 6 months to every 3 months. Missing even one scheduled maintenance can void your warranty on that unit. Check your warranty document, or send it to us and we'll flag the requirements for you.
What happens if I skip maintenance for a year or two?
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Three things: your warranty on affected units is likely void, salt air and humidity will have accelerated wear on hardware and seals, and operation problems are harder (and more expensive) to fix than to prevent. We can usually recertify a system after a comprehensive inspection — but any damage that occurred during the lapse is on you, not the manufacturer.
Can I switch tiers later?
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Anytime. Most clients start at Tier 2 and move up if their needs change. You can also flex down — though most don't, because the value becomes obvious after the first year.
Do you maintain windows you didn't install?
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Yes, provided they're a recognized impact-rated system. We'll do a first inspection, assess condition, and decide whether to onboard. If the units are an off-brand or installed incorrectly, we may recommend replacement before taking on maintenance — because we don't put our name on work we can't stand behind.
What does it cost?
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It depends on property size, number of units, access complexity, and how far we drive. A typical Tier 2 home with 30–40 units runs in the low four figures per year. A waterfront estate with 150+ units and Tier 3 service is substantially more. We quote every property individually so the price reflects the actual work — not a catalog number.
Do I get anything physical, or is it all digital?
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Digital by default — reports, photos, and warranty documentation all land in your client portal, searchable and permanent. If you want a printed annual binder with all records, we produce one for Tier 3 clients and can add it to Tier 1 or 2 on request.
Can you also handle repairs when you find issues?
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Yes. Our techs can complete minor repairs during the maintenance visit (hardware swaps, weatherstrip replacement, small adjustments) with approval. Larger repairs are quoted separately — with photos and specifications — so you can decide whether to proceed.
Get a maintenance quote
Tell us about your home — we'll quote a tier that fits.
Otto, our service coordinator, handles maintenance scheduling and pricing. Chat with Atlas — he'll gather the details and route you to Otto within minutes.