The platform
The platform behind the windows.
Most glazing studios stop at the install. We built the operating system that starts when the quote does and never ends.
How we work
Six commitments. Six investments.
A concierge who never sleeps
Every client gets a dedicated line that answers on the first ring — at 3 PM on a Tuesday or 2 AM the night before closing. Service tickets, status checks, warranty questions. Routed to the right person, always.
Average response · under 45 seconds
Your project, in the open
Clients log into a portal that shows exactly where their project is — material ordered, factory ship date, permit status, installation schedule, final walkthrough. No calls asking "any updates?"
Updated · in real time
A project review on every commercial bid
Before we quote a tower, our team delivers a written analysis: value engineering opportunities, scheduling risks, material lead-time exposure, NOA strategy. Submittal-ready from day one.
Delivered · within 48 hours
One line for the whole project team
Architect, GC, owner, and us — all coordinated through unified messaging that preserves every decision, every shop drawing approval, every field change. No lost emails. No "I never got that."
Full record · every conversation
A digital team that never quits
Twelve AI agents — Sofia, Laura, Otto, Victoria, and nine others — work alongside our human team. They log tickets, schedule visits, track permits, verify orders, monitor communications. They report to human leads. They make our people faster, not obsolete.
Always on · always learning
Warranty-grade maintenance
Most impact-window warranties require documented quarterly service. We run the maintenance program that keeps your warranty valid and your investment protected — for decades, not just the first year.
Three tiers · one commitment
The client portal
Every project. Live.
Citadel is the client portal we built alongside the studio — where every project shows up the moment it enters the system. Permits, factory ship dates, install schedule, punch list, invoicing — updated in real time, visible to every client who logs in. No "any updates?" calls. No surprises at closeout.
Crews on site now
14 active- Crew Alpha→ 121 N Hibiscus
- Crew Bravo→ Indian Creek
- Crew Charlie→ Coral Gables
Installation progress
avg 64%- 121 N Hibiscus78%
- Star Island54%
- Indian Creek31%
- Bal Harbour92%
Punch out queue
3 open- Day 4Sunny Isles
- Day 2Pinecrest
- Day 1Bay Harbor
Centurion activity
last 30 minutes- 2mMercury uploaded 14 install photos121 N Hibiscus · windows 7 of 9 complete
- 9mYuliana flagged punch list completeBay Harbor · final inspection scheduled Tuesday 9am
- 14mCristina filed permit revisionIndian Creek · NOA 22-0314.04 · Miami-Dade portal
- 22mOtto opened punch ticketSunny Isles · weatherstrip detail · crew Alpha assigned
Every project. Live. From permit pull to punch list.
The chat
The window expert who never goes home.
Atlas is our AI studio assistant — trained on our spec library, our material data, our compliance requirements, our twenty-one years of installation notes. Available on every page of this site, twenty-four hours a day. He answers the questions sales reps usually get asked after hours.
You
Can a Fleetwood multi-slide handle a 45-foot opening in Miami-Dade HVHZ?
Atlas
Yes, with the correct configuration. I can walk you through the NOA and pressure rating if you'd like.
The phone line
Call us. Any hour.
786·518·3725 rings through to Sofia — our AI receptionist, live on the line around the clock. She qualifies inquiries, books consultations, transcribes every call, and routes anything urgent straight to the on-call human. No voicemail. No menus. No hours.
The app
Your phone. Your windows. Your quote.
Retrofit clients don't need to wait for an estimator. Open the Infinite Windows app, scan your existing windows with your phone camera — LiDAR handles the measurements — and receive a qualified quote in minutes. Book a confirmatory site visit from the same screen.
121 North Hibiscus Drive · Miami Beach
Operating infrastructure
Four capabilities run continuously behind every project.
Speed and accuracy aren't talents — they're systems. We've built ours so customers and trade partners get the right answer the first time.
Quotes within hours, not days.
First contact answered around the clock. Project specs translated into proposal-ready scope before the file is even closed.
Every milestone, on file the day it happens.
Suppliers, factory, field crews, and clients on the same timeline. Schedule risks surface before they cost money.
NOA-verified, code-mapped, submittal-ready.
Every product cross-referenced to active Miami-Dade NOAs and Florida Building Code. No surprises at plan review.
Billing accurate to the line item.
Reconciliation runs daily. Lien releases, AR, COIs all current. Closeout is a formality, not a fight.
AI agents handle coordination, verification, and timing. People handle the work that matters — design, engineering, install, decisions.